Kelli Duro

 

14417 Chipolte Ct. u Adelanto, Ca 92301 u (951) 316-3936 u kad151@sbcglobal.net

 

 

 

Objective

 

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.

 

Skills Summary

 

u  Project Manage Orders u  Report Preparation u  General Office Skills u  Telecom System knowledge

u  Data Entry u  Customer Service u  Scheduling u  Filing

u  Front-Office Operations u  Detailed Oriented u  Team Player u  Scanning

 

Professional Experience

 

 

Provisioning Specialist 

u      Duties included issuing orders for different markets.

u      Working with several different carriers to complete orders in a timely manner

u      Updating information in database, perform coordination with carriers for due dates on projects along with coordination of test & turn-up.

u      Attended weekly project status calls with the customer.

u      Tracking each order to completion.

u    Handled complex trouble resolution escalations.

u    Attended weekly project status calls with customer.

 

Provisioning Analyst

 

u      Responsible for all past due orders. Drive orders to completion.

u      Processed all orders and disconnects orders in a timely manner.

u      Interfaced with multiple carriers to ensure orders are on track.

u      Attended weekly project status calls with the customer.

u      Escalated all past due orders.

u      Acted as trouble shooter for all past due orders to drive to completion.

u      Attended weekly project status calls with the customer.

 

        Ticketing Administrator

u      Responsible for creating trouble tickets to the ED Department.

u    Updated reports to upper management.

u    Responded to customer’s request.

 

          Sales Administrator

u      Provided administrative support to Sales Engineer.

u      Pulled Credit reports.

u      Pulled Customer Service Records.

u      Data Entry.

u      Prepare orders for Sales Engineer.

u      Updated database with customer information.

 

          Front Office assistant

u      Greeted Patients and Answered phones.

u      Input Patients information into the computer system.

u      Verified Patients Insurance information.

u      Set appointments.

u      Some Medical Billing.

u      Filing.

u      Collected Co Pays & payments.

 

 

 

Employment History

 

Vinculums – Irvine, CA

Contractor for AT&T Communications & VZ Wireless

Provisioning Specialist, 2004 to Present

 

Kohls – Victorville, CA

Sales Associate, 2015 – Present

Part Time

 

Allegience telecom – Santa Ana, CA

Sales Administrator, 2000 to 2003

 

Dr. Sahni – Fountain Valley, Ca

Front Office Assistant, 1995 to 1999

 

 

Education

 

Western High School – Anaheim, Ca

 

Concorde Career – Anaheim, Ca

Medical Office

 

 

Computer Skills

 

u  Microsoft Word u  Microsoft Excel u  VFO (Virtual Front Office)

u  PSAR (VZ Database) u  Microsoft Access u  Outlook